FAQ

Frequently Asked Questions

We’ve answered some of the most common questions about shopping with Alalux. If you can’t find the information you’re looking for, our customer support team is always happy to help.

1. What products do you sell?
Alalux specialises in modern lighting for the home, including swallow-style wall lights with acrylic diffusers and other minimalist wall lighting designed to give a soft, even glow.

2. Do you offer free UK delivery?
Yes. We offer free standard delivery on all UK orders, with no minimum order value. The price you see at checkout is the final price.

3. How long does delivery take?
Most orders are delivered within 3 to 5 business days from the date of order. Once your order has been dispatched, you’ll receive an email with tracking details. Delivery times are estimates and may be affected by peak periods and public holidays.

4. Can I track my order?
Absolutely. As soon as your order ships, we’ll send you a tracking number via email so you can follow your delivery every step of the way.

5. What payment methods do you accept?
We accept all major debit and credit cards, as well as other secure payment options available at checkout. All transactions are processed using encrypted, secure payment technology.

6. What is your returns policy?
If you’re not completely satisfied with your purchase, you may return eligible items within 30 days of receiving them. Products must be new and unused, in their original packaging. Return shipping is free with a prepaid label, and we don’t charge restocking fees. Please refer to our Return & Refund Policy for full details.

7. What should I do if my order arrives damaged?
We’re sorry if this happens. Please contact our customer support team within 30 days of delivery and include your order number and photographs of the damaged item and packaging. We’ll offer a replacement or a full refund and cover all return costs.

8. Do your products come with a warranty?
Warranty information, where applicable, is shown on the product page. Your statutory rights under UK consumer law are not affected.

9. Can I cancel or change my order?
If your order has not yet been dispatched, we’ll do our best to amend or cancel it. Please contact us as soon as possible after placing your order. Orders cannot be changed once dispatched.

10. Do you sell replacement parts and fittings?
If you need a replacement part or fitting for your light, please contact us with your order number and we’ll be happy to assist.

11. Is my personal information secure?
Yes. Your privacy and security are important to us. Our website uses SSL encryption to protect your personal information. Payments are handled by secure payment providers, and we never see or store your full card details. See our Privacy Policy for more information.

12. How can I contact Alalux?
Our customer support team is here to help with any questions before or after your purchase.

We aim to respond to all enquiries within 24 business hours.