Contact information
We’re here to help with questions about your order, shipping, returns or anything else. Please get in touch using the details below.
Get in Touch
- Store name: Alalux
- Operated by: Alalux is a trading name of [YOUR COMPANY NAME LTD]
- Email: support@alalux.shop
- Phone: +44 1204 382423
- Business address: 130 Greenbarn Way, Blackrod, Bolton BL6 5TE
- Support hours: Monday–Friday, 09:00–17:00 GMT (London time), closed on weekends and public holidays
What to Include in Your Message
To help us answer quickly, please include:
- Your order number
- The email address used for the order
- A short description of your question or issue
- Photos, if your item arrived damaged or defective
Please do not send full card details or passwords by email or phone.
How We Can Help
| Topic | Details |
|---|---|
| Order status and tracking | We email a tracking number once your order ships. Orders arrive in 3 to 5 business days. See our Shipping Policy. |
| Returns and exchanges | You have 30 days from delivery. Return shipping is free. See our Return & Refund Policy. |
| Damaged, defective or wrong item | Contact us within 30 days of delivery with your order number and photos. |
| Order changes or cancellations | Contact us as soon as possible. Orders cannot be changed once dispatched. |
| Privacy requests | Email us to access, correct or delete your data. See our Privacy Policy. |
Our Commitment
At Alalux, customer satisfaction is our priority. We are dedicated to providing modern wall lights with acrylic diffusers, reliable delivery, and responsive customer support. Our team will do its best to resolve your enquiry promptly and professionally.
We look forward to assisting you!